Help centre

Frequently Asked Questions

Answers about consigning, getting paid, shopping in store, saddle trials and shipping.

Consignments closed

Our racks are full, so we're not taking new consignments right now. Follow us on Facebook or Instagram to hear when we reopen.

Consigning

Consignment Questions

9 questions

How does consignment work?

Consignments are closed right now because our racks are full. When we reopen, we accept Western tack and saddles only. Sorry, we are full of clothing and are not accepting any.

Items must be in clean, usable condition. We discuss pricing based on the condition and current market value of your items. Once your item sells, we earn our agreed-upon commission and you receive the remainder.

What happens after I drop off my items?

When you drop off your items, an Untamed Crew member will tag, photograph and price each one, then add it to our system. You'll then receive an automated email showing each item's sale price and how much you'll receive once it sells, after consignment fees.

If you see any issues with a price, you have 12 hours to reply with any changes.

What is your consignment fee?

Our commission is 40% on all tack and horsewear (60% goes to you). Tack also includes a $1 processing and marketing fee per item, separate from the commission, to help us promote your items and cover transaction costs.

Saddles are on a sliding scale based on sale price:

  • $500 and under: 40% store / 60% you
  • $501–$1,500: 35% store / 65% you
  • $1,501–$2,000: 30% store / 70% you
  • $2,001–$2,500: 25% store / 75% you
  • $2,501 and above: 20% store / 80% you

Saddles include a $20 admin fee added to the retail price.

I want to consign. How do I get started?

Consignments are closed right now because our racks are full. Follow us on Facebook or Instagram to hear when we reopen.

When we're accepting again, email us at Untamedhorsetack@icloud.com or call or text 780-851-5872 to give us a heads up that you're coming, or with any questions.

Do my items have to be clean?

Yes! Items must be clean and free of mold and strong odours. Saddles and leather tack should be cleaned and oiled before consignment. This gets your items on the sales floor sooner.

If cleaning is needed, these fees are deducted from your payout: Tack $2–$10 · Blankets $23 · Saddles $35–$55.

Do you inventory and price items for me?

We can inventory and price items in store for you, or you can prepare them beforehand. We price all items based on age, condition, and current market value.

Can I ship items to you for consignment?

Yes! You're responsible for all shipping costs, and we recommend adding insurance for high-value items. Please email us with photos before shipping.

What items are you NOT currently accepting?
  • Clothing (sorry, we're full)
  • Broken, dirty, or damaged tack
  • English tack and saddles
  • Stable sheets
Why was my saddle rejected for consignment?

We only accept quality used saddles. Poorly constructed or faulty saddles are turned away for safety reasons, and because we want items that will sell, not gather dust in our store.

Getting paid

Payment & Pricing

3 questions

How do I get paid for my items?

Payouts are sent by e-transfer on the 15th and 16th of each month for items sold the previous month. If either date falls on a Sunday or holiday, payment goes out the next business day.

Totals under $20 carry forward to the next month, or you can use them as store credit. To check your account status, email us at Untamedhorsetack@icloud.com.

Can prices be adjusted?

Tack: After 6 months, unsold tack may be reduced 10%, then another 10% each month until it sells, you pick it up, or the 10-month consignment term ends. We may also adjust prices during promotions or sales.

Saddles and items $500+: Price changes and offers will always be presented to you first, and saddles are never discounted without your OK. If you don't respond within 24 hours, we'll use our best judgment.

Tack is consigned for up to 10 months and saddles for 8 months.

What if I need to pick up my consignment item?

Please give us at least 24 hours' notice by email or phone. Shorter notice may result in a 10% rush processing fee.

You'll need to sign the item out, or give written consent if someone else is picking up for you. Items must be picked up within 7 days of your request. Items not picked up within 30 days after the consignment term ends become the property of Untamed Horse Tack.

Visit us

Shopping & Store Information

5 questions

Do you have a storefront?

Yes! Untamed Horse Tack is both an online shop and a physical store in Leduc, Alberta. We currently ship within Canada. For USA orders, please contact us at Untamedhorsetack@icloud.com.

Address: 6610 44 St, Bay 2, Leduc, Alberta T9E 7E4

  • Mon, Tue, Thu, Fri: 10am to 5pm
  • Wednesday: 11am to 6pm
  • Saturday: 9am to 3pm
  • Sunday: Closed

Our website is open 24 hours.

Can I view items or try things on before buying?

Absolutely! Viewings and try-ons are available at our store. Email us at Untamedhorsetack@icloud.com if you have questions or need an appointment outside regular hours. We do our best to accommodate after-hours visits.

Can I return or exchange an item?

All sales are final. We do not accept returns or exchanges. Most of our items are used, and we show any defects or wear in our photos and descriptions.

Have a question before you buy? Call or text 780-851-5872 or email Untamedhorsetack@icloud.com and we'll send more photos or measurements. See our Refund policy for details.

How do I trial a saddle?

In store only. Saddles must be paid in full before a trial. Once paid, you can take the saddle home and try it for 3 days. Payment can be by credit card, debit, cash or e-transfer.

If it isn't the right fit, bring it back within the 3 days for a refund. Refunds by cash or e-transfer are immediate. Refunds back to a credit card can take up to 3 days through your card company.

A 3% fee is added for trials paid by credit card.

If the saddle isn't returned within the 3 days, it's considered sold.

Any extra items taken on trial (pads, cinches, etc.) that aren't returned will be charged at full retail value.

If a saddle needs to be shipped, a trial isn't available. Shipping is at the buyer's expense and shipping costs are non-refundable.

For any questions, email us at Untamedhorsetack@icloud.com.

Can my consigned saddle go out on trial?

Yes. Once a customer pays in full, your saddle may go home with them for a 3-day trial. We photograph it before it leaves and check its condition when it comes back. Any damage during a trial is charged to the trial customer.

If you'd rather your saddle not go on trial, just let us know when you drop it off and we'll mark "No trials" on your contract.

Shipping

Shipping Questions

3 questions

Why is shipping so expensive?

We mainly use Canpar, Canada Post, Purolator, and UPS. While we keep rates as low as possible, we don't control shipping costs and we don't profit from shipping fees. If shipping seems high, please reach out and we'll look into it for you.

What are the shipping speeds?

Orders ship within 48 hours of purchase by expedited parcel.

We're not responsible for carrier delivery times, which are beyond our control. Delivery may be affected by holidays, weather, or other unforeseen delays.

Do you ship to the USA?

At this time we only ship within Canada. For all USA orders, please contact us at Untamedhorsetack@icloud.com and we'll see what we can do.

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Still have questions?

Call, text, or email us and we'll get back to you.

FAQs

Consignment Questions

How does consignment work?

We accept quality used Western saddles, tack, horsewear and boots in clean, usable condition. Together we set a price based on condition and current market value. When your item sells, we keep our commission and you receive the rest.

What happens after I drop off my items?

Once your items are entered into our system, you'll receive an email listing each item, its sale price, and how much you'll receive once it sells. Please check it and let us know within 48 hours if anything needs to be corrected.

What is your consignment fee?

Tack, boots and horsewear: We keep 40% and you receive 60%. A $1 processing and marketing fee applies to each item sold.

Saddles are on a sliding scale based on sale price:

  • $500 and under: 40% store / 60% you
  • $501–$1,500: 35% store / 65% you
  • $1,501–$2,000: 30% store / 70% you
  • $2,001–$2,500: 25% store / 75% you
  • $2,501 and above: 20% store / 80% you

A $20 admin fee is added to the retail price of every saddle.

How long do you keep my items?

Tack is consigned for up to 10 months. Saddles are consigned for 8 months.

I want to consign. How do I get started?

Email us at UntamedHorseTack@icloud.com or call/text 780-851-5872 to let us know you're coming, or if you have any questions.

Do my items have to be clean?

Yes! Items must be clean and free of mold and strong odours. Saddles and leather tack should be cleaned and oiled before consignment, so they get on the sales floor sooner. If cleaning is needed, these fees are deducted from your payout:

  • Tack: $2–$10
  • Blankets: $23
  • Saddles: $35–$55

Do you inventory and price items for me?

We can inventory and price your items in-store, or you can prepare them beforehand. All items are priced based on age, condition and current market value.

Can I ship items to you for consignment?

Yes! Please email us photos before shipping. You're responsible for all shipping costs, and we recommend insurance for high-value items.

What items are you NOT currently accepting?

  • English tack & saddles
  • Clothing
  • Broken, dirty or damaged tack
  • Stable sheets
  • Poorly built or unsafe saddles. These are refused for safety reasons, and because we want items that will sell.

Payment & Pricing

How and when do I get paid?

Payouts are sent by e-transfer on the 15th and 16th of each month for items sold the previous month. If either date falls on a Sunday or holiday, payment goes out the next business day. Totals under $20 carry forward to the next month, or you can use them as store credit. To check your account, email UntamedHorseTack@icloud.com.

Can prices be adjusted?

Tack: After 6 months, unsold tack may be reduced 10%, then another 10% each month until it sells, you pick it up, or the term ends. We may also adjust prices for promotions and sales.

Saddles and items $500+: These are never discounted without your OK. If you don't reply to an offer within 24 hours, we'll use our best judgment.

What if I want my items back?

Give us at least 24 hours' notice by email or phone. Shorter notice may have a 10% rush fee. Items must be picked up within 7 days of your request. Someone else can pick up for you with your written consent.

What if I don't pick up my items?

Items not picked up within 30 days after the consignment term ends, or after a pickup notice, become the property of Untamed Horse Tack.

Shopping & Store Information

Do you have a storefront?

Yes! Untamed Horse Tack is both an online shop and a physical store in Leduc, Alberta. We ship across Canada and the USA.

Address: 6610 44 St, Bay 2, Leduc, AB T9E 7E4
Hours: Mon, Tue, Thu, Fri 10am–5pm · Wed 11am–6pm · Sat 9am–3pm · Closed Sundays
Website: open 24/7

Can I view items or try things on?

Absolutely! Viewings and try-ons are available in store. Email us if you need an appointment outside regular hours. We do our best to fit you in.

How do I trial a saddle?

IN STORE ONLY. If a saddle needs to be shipped, trials aren't available.

  • We offer 3-day saddle trials. Full payment by cash, e-transfer, debit or credit card is required before the saddle leaves the store. A 3% fee applies to trials paid by credit card.
  • We photograph the saddle before it leaves. It must come back clean and in the same condition, or charges may apply.
  • If the saddle isn't returned by the return date, it's considered sold.
  • Any extra items you take on trial (pads, cinches, etc.) that aren't returned will be charged at full retail value.
  • Refunds go back to your original payment method. Cash and e-transfer refunds are immediate. Card refunds can take up to 3 days.

Shipping Questions

Why is shipping so expensive?

We use Canpar, Canada Post, Purolator and UPS. We keep rates as low as we can, but we don't control shipping costs and we don't profit from them. If a rate looks high, reach out and we'll look into it.

How fast do you ship?

We aim to ship orders within 1–3 business days by expedited parcel. Delivery times are up to the carrier and can be affected by holidays and weather.

Do you ship to the USA?

Yes. USA buyers are responsible for any duties, taxes or brokerage fees.

Still Have Questions?

Contact us at UntamedHorseTack@icloud.com or 780-851-5872.

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